Refund Policy

Return & Cancellation Policy – Elizarose London

Last updated: March 31, 2026

At Elizarose London, we want you to feel confident when shopping with us. Please review our return and cancellation terms carefully before placing your order.

By placing an order, you agree to the terms outlined below.

  1. Return Policy

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation) must be provided

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

  • We do not offer free returns

  • Customers are responsible for all return shipping costs

  • We strongly recommend using a trackable shipping service

  • The customer is responsible for the item until it is received at our warehouse

  • Original shipping costs are non-refundable, unless required by law

  1. How to Initiate a Return

To start a return, please contact us at:

Email: info@elizarose-london.com

Please include:

  • Order number

  • Full name

  • Shipping address

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, you will receive the correct return address and instructions.

⚠️ Please do not send items to the sender address on the package unless instructed to do so.

  1. Right of Cancellation

You have the right to cancel your purchase within 14 days of receiving your order, in accordance with UK consumer protection laws.

To exercise this right, contact us at:

info@elizarose-london.com

Clearly state that you wish to cancel your order.

If the order has already been shipped, cancellation will be handled as a return, and return shipping costs remain the responsibility of the customer.

Cancellation is considered complete once:

  • The returned item has been received

  • The item has been inspected and approved

  1. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Items not suitable for return due to hygiene reasons if opened (e.g., earrings, lingerie, cosmetics)

  • Perishable goods

  • Sealed audio, video, or software products that have been opened

If an item is non-returnable, this will be clearly stated on the product page before purchase.

  1. Shipping & Delivery Information

  • Products may be shipped from international fulfillment centers (including Asia)

  • Delivery times may therefore vary

Once an order has been shipped, it cannot be canceled, but it may be returned in accordance with this policy.

For international returns:

  • Items must pass customs clearance

  • If customs fees are unpaid and the item does not reach our warehouse, no refund will be issued

  1. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days

  • Original shipping costs are not refunded, unless required by law

Please note: Your bank or payment provider may require additional time to process the refund.