Privacy Policy

Privacy Policy – Elizarose London

At Elizarose London, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website and services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • First and last name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details

  • Order history

  • Any information you provide when contacting customer support

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and browsing behavior

  • Cookies and similar tracking technologies

  1. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Manage payments and prevent fraud

  • Provide customer support

  • Communicate with you regarding orders, returns, or inquiries

  • Send marketing emails (only if you have given consent)

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

  1. Legal Basis for Processing (EU & UK GDPR)

If you are located in the EU, EEA, or the United Kingdom, we process your personal data based on:

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Your consent

  1. Sharing of Information

We do not sell or rent your personal data.

We may share your data with trusted third parties when necessary, including:

  • Payment providers

  • Shipping partners

  • IT/service providers

  • Legal authorities if required by law

  1. Data Security

We use secure systems and encrypted payments to protect your data, but no method of transmission or storage is completely secure.

  1. Data Retention

We retain your data only as long as necessary for legal, contractual, and business purposes.

  1. Your Rights

If you are located in the EU/UK, you have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent at any time

You also have the right to file a complaint with your local data protection authority.

  1. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

  1. Contact Information

Elizarose London
Website: elizarose-london.com
Email: info@elizarose-london.com